Job Posting – Part Time Retail Staff

Job Posting – Part Time Retail Staff

The Chocolate Lab Inc. is a local artisan chocolate shop, located in the heart of Calgary’s Chinatown.  Winner of 18 International Chocolate Awards, we are a team of learners who work in a culture of kindness and generosity. We produce artful, world-class product for a fair price – almost to pretty to eat! 

We are looking for retail team members who have a flexible schedule, who love helping people, and love chocolate. 

Summary of Position:  

As a member of the Chocolate Lab Retail team, you are responsible for customer service duties, and being a dependable member of the team and community. You will be required to work independently and be thorough in your tasks, as a part of a larger team. You will maintain the brand’s reputation/culture through customer service excellence; engaging clients and fellow staff in the spirit of kindness and generosity. 

Retail staff tasks: 

  • Food handling and packaging boxes of chocolates for walk-in clients. 
  • Opening and closing the Shop/kiosk and handling cash 
  • Customer Service – helping clients by guiding them through the experience at the shop, letting them browse, supporting their selections based on their preferences, cultural and dietary needs. 
  • Helping to restocking showcase, shelves and kiosk  
  • Regular cleaning of the retail shop – showcases, counters, shelves, floors, tables. 
  • Assisting with inventory  packaging, stock, materials and supplies to ensure restock when needed 
  • Working alongside our production and fulfillment teams to complete orders for corporate and event clients 
  • Participating in client service as part of events, workshops, tastings and mobile kiosks 
  • Other duties – to be assigned by owners and team leads 

We want to meet you if you have the following requirements: 

  • Must be legally entitled to work in Canada 
  • Calm and friendly personality who loves helping people and can read a situation 
  • Strong and effective communication stills – ability to use positive language and be a good actor when required 
  • A flexible schedule 
  • A history of dependability and reliability 
  • Retail and customer service experience – patience, attentiveness, ability to handle surprises 
  • Ability to learn about the product and support clients when making choices 
  • Time management – able to manage multiple clients and competing timelines for order fulfillment 
  • Able to work independently while still working as part of a team 
  • Loves food and chocolate 
  • Demonstrates care for their work, the people around them and takes pride in a job well done. 
  • Tech savvy – works well with their phone, using cloud-based documentation and apps  
  • Excellent communication skills – written and verbal 
  • Has a growth mindset, a sense of humour and is optimistic thtough bursts of activity during the busy season 
  • Can handle competing projects and manage timelines and workflows for their assigned duties for the day 
  • Experience with handling cash  
  • Experience using Square POS is an asset 

Other details:

  • Part-time shifts and up to 40 hours a week, during the busy season
  • Our retail shop is located in Chinatown
  • This position my include working at a mobile kiosk through the holiday season (locations to be determined)
  • Preference given to local candidates

 

 

Work Here!
If you have a passion for great chocolate, are a people person, and can work well in a team environment, we want to hear from you.
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