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Job Posting – Seasonal Customer Service Staff

Home / Job Posting – Seasonal Customer Service Staff

Job Posting – Seasonal Customer Service Staff

The Chocolate Lab Inc is an award winning artisan chocolate shop, located in Calgary, AB. We produce artful, world-class products for a fair price – almost too pretty to eat! 

We are looking for seasonal Customer Service team members, who love to learn and be part of an amazing, chocolate-loving team. Employment is seasonal contract until Dec 24, 2020, with the possibility of extension of contract until Feb 28, 2021.

Summary of Position:  

As a member of the Chocolate Lab Fulfillment team, you are responsible for customer service duties, and being a dependable member of the team and community. You will be required to work independently and be thorough in your tasks, as a part of a larger team. You will maintain the brand’s reputation/culture through customer service excellence; engaging clients and fellow staff in the spirit of kindness and generosity. 

Customer Service staff tasks: 

  • Order packaging for in-store clients. 
  • Customer Service – helping clients by guiding them through the experience at the shop, letting them browse, supporting their selections based on their preferences, cultural and dietary needs. 
  • Online Customer Service – helping clients via phone, online chat, or Email.  
  • Regular cleaning of the retail showroom – showcases, counters, shelves, floors, tables. 
  • Working alongside our production and fulfillment teams to complete orders for corporate and event clients 
  • Other duties – to be assigned by owners and team leads

We want to meet you if you have the following requirements: 

  • Must be legally entitled to work in Canada 
  • Calm and friendly personality who loves helping people and can read a situation 
  • Strong and effective communication stills – ability to use positive language and be a good actor when required 
  • A flexible schedule 
  • A history of dependability and reliability 
  • Retail and customer service experience – patience, attentiveness, ability to handle surprises 
  • Ability to learn about the product and support clients when making choices 
  • Time management – able to manage multiple clients and competing timelines for order fulfillment 
  • Able to work independently while still working as part of a team 
  • Lover of food and chocolate 
  • Demonstrates care for their work, the people around them and takes pride in a job well done. 
  • Tech savvy – works well with their phone, using cloud-based documentation and apps  
  • Excellent communication skills – written and verbal 
  • Has a growth mindset, a sense of humour and is optimistic thtough bursts of activity during the busy season 
  • Can handle competing projects and manage timelines and workflows for their assigned duties for the day 
  • Experience using Square POS is an asset 

Other details:

  • Part-time shifts and up to 40 hours a week, during the busy season
  • Our Factory Showroom is located at #4, 21 Highfield Circle SE
  • Preference given to local (Calgary) candidates
Work Here!
If you have a passion for great chocolate, are a people person, and can work well in a team environment, we want to hear from you.
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